A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?

• A. Ignore, Constant active management
• B. Keep informed; Constant active management
• C. Constant active management, keep informed
• D. Watch, Constant active management

Halliday Holdings is embarking on a programme to improve its customer experience On joining the programme. Natasha wants to gain an understanding of how its current brand is perceived Which would be the BEST source of information for Natasha?

• A. The company's organisational structure
• B. Independent industry websites
• C. The company website
• D. The company's complaints procedures

You are a project manager tasked with leading the development of a new mobile application for a local community organisation. You realise the importance of understanding the various stakeholders and decide to utilise the power/interest grid analysis technique.
Which of the following steps is not typically involved in conducting a power/interest grid analysis?

• A. Explore strategies to move stakeholders into different areas of the grid to benefit the project.
• B. Plot stakeholders on the grid where they actually are, not where they should be.
• C. Implement strategies to effectively engage with stakeholders based on the grid.
• D. Review the grid regularly to manage stakeholders and their relationship to the project.

You have been asked to create a Business Case for a project to streamline parcel delivery. The expectation is that the project will lead to substantial year-on-year savings. When considering the Business Change Lifecycle, in how many of its stages would you normally have activity relating to the Business Case?

• A. 5
• B. 4
• C. 3
• D. 2

Maria and Nelly own a small jewellery shop and are considering whether they should renew the lease on their shop for another year. They are both thinking about alternative business ventures as they never intended to run the jewellery shop indefinitely.
They source their jewellery products from an overseas manufacturer and market them in luxury presentation boxes, made by local craftsmen They employ Maria's son, Darren, in the school holidays to make up the boxes and keep the stockroom full Which of the following CATWOE categories CANNOT be identified from this scenario?

• A. Owner
• B. Actor
• C. Environment
• D. Transformation