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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Chat with an Agent about a Service Request.
B) Delete a Service Request.
C) Create a Service Request.
D) View and edit attachments to a Service Request.
E) Add a message to a Service Request.

2. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 1,3,2,4
B) 2,4,3,1
C) 1,2,3,4
D) 3,2,4,1

3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
B) The batch job for recommendations has not been executed.
C) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
D) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
E) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

4. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Create several personalized searches and create them to each other.
B) Grant the agent Administrator permissions to add new search filters.
C) Create a new search through the application composer.
D) Add fields from the advanced search functionality.

5. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Knowledge management article links
B) Default chat channel preferences
C) Knowledge management language locales
D) Product and category filtering
E) Default notification preferences
F) Default timezone
G) Service request links
H) Default communication preferences

Solutions: