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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) All changes are made in the CM using the change cam proc screen
B) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
C) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
D) emssve change authorizations; make needed changes to authorization

2. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Integrated Announcements
C) Local Announcements
D) Music-on-hold

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
B) Using cms adm menu:, pkg_install option
C) Using cms svc menu, pkg_install option
D) Using CMS main menu, System Setup menu, Package management option

4. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) collect-digits
B) converse-on
C) queue-to
D) route-to-digits

5. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E is a standard vector code for evacuation
C) E has been administered as a Feature Access Code
D) E is assigned to a VDN that routes calls to an evacuation vector

Solutions: