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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) primary Cisco Unified Communications Manager group
B) SIP trunk
C) Media Resource Group List
D) SRST reference
E) region

2. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

A) from the transfer to IVR to the point that the agent hangs up
B) from the call arrival to the point that the agent hangs up
C) from the call arrival to the point that the agent answers
D) from the call arrival to the point that the agent is ready

3. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) predictive
B) preview
C) call-by-call
D) progressive
E) nailed-up

4. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 6921
B) 9951
C) 7920
D) 7930
E) 7970

5. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
B) A mobile agent PC must be connected to the local phone at the agent location.
C) The supervisor must be configured as both an agent and a mobile agent.
D) The agent must be configured as "nailed up" and not "call-by-call."
E) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.

Solutions: