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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) One is enough
B) At least three
C) At least five
D) At least two

2. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the release tool
B) the discovery tool
C) the configuration process
D) the change process

3. What is a service owner responsible for?

A) Designing and documenting a service
B) Producing a balanced scorecard showing the overall status of all services
C) Continual improvement of a service
D) Carrying out the service operation activities needed to support a service

4. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM Tivoli Composite Application Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM SmartCloud Control Desk
D) IBM Tivoli Application Dependency Discovery' Manager
E) IBM SmartCloud Provisioning

5. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) knowledge-based systems
B) financial management
C) runbook automation
D) a customer relationship management system

Solutions: