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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

A) Prototyping
B) Observation
C) Brainstorming

2. The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

A) Run all Apex tests using change set validation.
B) Gather testing requirements from the stakeholder.
C) Perform testing on all objects in the trigger.

3. Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

A) The UAT should have been performed with both peak load and average load simulation.
B) The UAT should have been performed by customers who are familiar with the products.
C) The AT should have been performed with enough time to resolve bugs in the new feature,

4. Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?

A) Understand current business processes and document existing functionality.
B) Manage existing Salesforce applications and activities.
C) Work with Salesforce to purchase the necessary licenses.

5. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

A) Work will begin after executive approval is given.
B) Work will begin when capacity becomes available
C) Work will begin in the next sprint.

Solutions: