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BlackBerry 10 Support Specialist Sample Questions:

1. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?

A) Active user and devices
B) Active devices
C) Active user
D) A user

2. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Administration Service client, Devices>connected devices>Backup
B) BlackBerry Link
C) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
D) BlackBerry Desktop Manager

3. What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?

A) Bluetooth connections
B) Wi-Fi sharing
C) Blocking USB connections
D) Copying media and files

4. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
B) The BB7 applications should be ported using the 2BB10 web-convert tool.
C) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
D) Load the BB7 runtime on the BB10 smartphone.

5. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

A) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
B) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
C) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
D) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.

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