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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche Phase des ITIL-Lebenszyklus bietet den folgenden Vorteil: Die Gesamtbetriebskosten (Total Cost of Ownership, TCO) eines Dienstes können minimiert werden, wenn alle Aspekte des Dienstes, der Prozesse und der Technologie während der Entwicklung berücksichtigt werden?

A) Servicebetrieb
B) Servicestrategie
C) Service Design
D) Kontinuierliche Serviceverbesserung

2. Der Service Catalog Manager ist für die Erstellung und Pflege des Service Catalog verantwortlich. Eine ihrer Aufgaben wäre?

A) Aushandlung und Vereinbarung von Vereinbarungen auf operativer Ebene
B) Stellen Sie nur sicher, dass ausreichende technische Ressourcen verfügbar sind.
C) Aushandlung und Vereinbarung von Service Level Agreements
D) Sicherstellen, dass die Informationen im Servicekatalog angemessen geschützt und gesichert sind.

3. Welcher Prozess ist dafür verantwortlich, einen IT-Service zu überwachen und festzustellen, wann die Leistung unter akzeptable Grenzen fällt?

A) Kapazitätsverwaltung
B) Leistungsmanagement
C) Ereignisverwaltung
D) Service Level Management

4. Welches der folgenden Ziele verfolgt der Service-Übergang?

A) Qualitätswissen über Incident- und Problem-Management bereitstellen
B) Zum Planen und Verwalten der Ressourcenanforderungen für Releases
C) Zum Planen und Verwalten von Einträgen im Servicekatalog.
D) Zum Aushandeln von Service-Levels für neue Services

5. Zuverlässigkeit ist ein Maß für:

A) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
B) Ein Maß dafür, wie schnell ein Dienst oder eine Komponente wieder normal funktioniert
C) Die Verfügbarkeit eines Dienstes oder einer Komponente
D) Die Risikostufe, die sich auf einen Service oder einen Prozess auswirken kann

Solutions: