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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is an example of a process measure?

A) Rate of hospital-acquired infections
B) Patient satisfaction
C) Wait times for lab test results
D) Length of hospital stay

2. What do patient feedback measures capture patient perceptions of?

A) What and how frequently things happened
B) What and when things happened
C) Where and how frequently things happened
D) Where and when things happened

3. When engaged in organizational transformation, which of the following is directly proportional to the probability of success?

A) Degree to which adequate preparation and planning occurred at the onset
B) Cross functional accountability experienced in the organization
C) Competency and knowledge of management and the front-line staff
D) Senior executive ' s commitment and level of personal involvement

4. When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?

A) Adjusting the level of staffing in order to allow time for patient, resident, and family connections
B) Developing the plan of care and letting the patient know what to expect
C) Encouraging the family to participate in the patient or resident experience
D) Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care

5. What measures the dispersion of the data set?

A) Variance
B) Median
C) Mode
D) Distance

Solutions: