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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two components can be modified post-queue creation to fine-tune Predictive Routing?
(Choose two)
Response:

A) Agent user ID
B) Business outcome
C) Wait time thresholds
D) AI model weight configurations

2. What does the "frequency cap" setting control in an action map?
Response:

A) The number of agents assigned to the map
B) The maximum times an action can trigger for a visitor
C) The number of simultaneous offers per visitor
D) The engagement queue overflow limit

3. Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

A) Automatically adjust voice prompts
B) Require queue assignment
C) Delivered based on visitor behavior
D) Can be personalized using attributes

4. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) False
B) True

5. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Increase in wait time
B) Reduced call abandonment rate
C) Higher outcome success rate
D) Agent downtime metrics

Solutions: