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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?

A) The call recording system.
B) The IVR menu.
C) Agent State Management (e.g., setting the agent to "busy" on outbound calls).
D) The network firewall.

2. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
B) It is always less expensive than using the public internet.
C) It automatically provides a backup connection.
D) It removes the need for any firewall security policies.

3. Which SIP response code indicates a successful call redirect?

A) 302 Moved Temporarily
B) 404 Not Found
C) 200 OK
D) 486 Busy Here

4. When troubleshooting one-way audio issues in a SIP-based AICC deployment, what network configuration issue is most commonly the root cause?

A) Incorrect DNS settings on the UAP.
B) The ICD routing rules being misconfigured.
C) The CTI server running low on memory.
D) Asymmetric routing causing RTP streams to be blocked by a firewall.

5. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?

A) Call Recording
B) Call Barging
C) Call Coaching (Whisper)
D) Silent Monitoring

Solutions: