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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is there an RFP for services?
B) Is it to cover new equipment?
C) Would the customer benefit from an up-front payment?
D) Does the customer need to have one service agreement per serial number?
E) Does the customer environment contain multi-vendor equipment to support?
F) Would the customer fleet support solution benefit from onsite engineers?

2. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Upon expiration of a service engagement
B) At the time of the HW purchase
C) Any time during the hardware lifecycle
D) Prior to the HW purchase

3. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Lower prices
B) Wider offering
C) Wider geographical coverage
D) Better security services

4. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Priority Services
D) HP Care Pack Services

5. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) HP Care Pack Central
B) HP Attach Widget
C) MySalesGuide
D) HP Cirrus

Solutions: