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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What BEST describes an important principle of communication in service operation?

A) It is efficient, effective and economical for all IT services.
B) It has responsibility for creating policies.
C) It focuses on creating a relationship between processes and products.
D) It has an intended purpose or a resultant action.

2. Which process analyses services that are no longer viable and when they should be retired?

A) Service portfolio management
B) Change management
C) Service level management
D) Business relationship management

3. A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?

A) Manage an activity
B) Be kept up-to-date on the progress of an activity
C) Be accountable for the outcome of an activity
D) Perform an activity

4. Which statement about change management is CORRECT?

A) It optimizes overall business risk
B) It ensures that servicerequests follow the normal change management process
C) It optimizes financial exposure
D) It ensures that all changes are authorized by the change advisory board (CAB)

5. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A) Business services
B) Customer services
C) Component services
D) Supporting services

Solutions: