Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A. Verify that Root Catalog is selected on the product groups.
• B. Validate that Allow Duplicate is selected on the product item.
• C. Verify that Eligible for Service is selected on the product item.
• D. Validate that the product item is active and published.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
• D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A. Available
• B. Start/Stop
• C. Duration
• D. Time Period
• E. Interval

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• B. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• C. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A. Make them available to employees and agents via My Knowledge.
• B. Make them available to external users by giving them access to the internal "My Knowledge" page.
• C. Make them available internally to agents as part of the Service Request Knowledge Panel.
• D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
• E. Make them available externally to customers via My Digital Customer Service (DCS).