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NEW QUESTION # 25
You have created a Smart Walk-Thru to guide users creating a new department on a site. Depending on which option users select from a dropdown at one step in the process, they may need to complete a few additional items before moving forward.
Which WalkMe feature could help address this alternate path in a Smart Walk-Thru?
- A. Start Point
- B. Popup Step
- C. Split
- D. Wait For Condition
Answer: C
NEW QUESTION # 26
You are building a WalkMe solution to help your users self-serve and prevent common support tickets from being opened repeatedly. You want to add guidance for the top three support tickets to a page on your website and make it stand out for the end user. What is the best solution to allow for quick and easy access?
- A. Create a Survey to ask end users about their feedback.
- B. Create a Mini Menu of content from the top three support tickets and place it next to the support ticket form.
- C. Create a large ShoutOut to appear in the middle of the page each time the user visits the page.
- D. Add it to your list of WalkMe content in the Menu.
Answer: B
Explanation:
To address common support tickets and promote self-service, aMini Menuplaced next to the support ticket form is the best solution. A Mini Menu is a compact, context-sensitive menu that provides quick access to relevant content, such as Smart Walk-Thrus or Resources for the top three support issues. Positioning it near the form ensures it's highly visible and accessible when users are likely to need help, reducing ticket submissions by guiding users to solutions proactively.
The other options are less suitable:
* A Survey(A) collects feedback but doesn't provide guidance to prevent tickets.
* Adding to the WalkMe Menu(C) is less targeted, as users must navigate to find content.
* A large ShoutOut(D) is disruptive if shown repeatedly and less effective for ongoing self-service.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.11: Mini Menus):
"Mini Menus are ideal for delivering context-specific content, such as guidance for common issues, directly on a page. Place them near relevant elements, like a support form, to promote self-service and reduce support tickets." The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
"To address frequent support tickets, create a Mini Menu with targeted content and position it near the point of need, such as a ticket form, for quick user access and effective self-service." Option B, a Mini Menu next to the support ticket form, is the best solution.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.11: Mini Menus.
WalkMe Editor User Guide, "Creating Mini Menus" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 17: Promoting Self-Service Solutions.
NEW QUESTION # 27
You are working on a Smart Walk-Thru step for which there are two buttons a user could click to move forward in the process. After they click either button, the remainder of the process is the same.
Which option below is the best way to address this?
- A. Add a Custom Trigger with multiple conditions.
- B. Use a SmartTip to let the users know they can click either button for the flow to continue.
- C. Create a Split Step.
- D. Add a Peer Step.
Answer: A
NEW QUESTION # 28
Which of the following types of WalkMe content can be added to the Menu?
Note: There are 3 correct answers to this question.
- A. SmartTips
- B. Smart Walk-Thrus
- C. Onboarding Tasks
- D. Resources
- E. ShoutOuts
Answer: B,C,D
NEW QUESTION # 29
Which of the options below is a use case for when to use jQuery?
Note: There are 3 correct answers to this question.
- A. If the WalkMe element selector algorithm is not consistently identifying your element.
- B. To redesign the entire layout of the WalkMe balloons.
- C. To grab a dynamic value from an on screen element and incorporate it into a ShoutOut for a personalized experience.
- D. To close the WalkMe menu and start an Onboarding task.
- E. To target a very specific element on your website.
Answer: A,C,E
NEW QUESTION # 30
You have created a Smart Walk-Thru to guide users creating a new department on a site. Depending on which option users select from a dropdown at one step in the process, they may need to complete a few additional items before moving forward. Which WalkMe feature could help address this alternate path in a Smart Walk- Thru?
- A. Start Point
- B. Popup Step
- C. Split
- D. Wait For Condition
Answer: C
Explanation:
TheSplitfeature in a Smart Walk-Thru allows Builders to create alternate paths based on user actions or conditions, such as selecting a specific dropdown option. In this case, if users choose a dropdown option that requires additional steps, the Split feature can branch the Smart Walk-Thru to guide them through those steps before rejoining the main flow. This ensures the Smart Walk-Thru adapts dynamically to user choices, providing tailored guidance.
The other options are incorrect:
* Start Point(A) defines where a Smart Walk-Thru begins, not alternate paths.
* Wait For Condition(B) pauses the flow until a condition is met, not for branching.
* Popup Step(D) displays a message or input field, not for managing alternate paths.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2:
Smart Walk-Thrus):
"The Split feature enables branching in Smart Walk-Thrus based on user actions, such as dropdown selections, allowing customized guidance for different paths." The courseGetting Started with Building WalkMe Solutionsexplains:
"Use Split steps to handle alternate paths in a Smart Walk-Thru, like additional steps for specific dropdown choices, ensuring flexible and accurate guidance." Option C, Split, is the correct feature for this scenario.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Split Steps" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Advanced Smart Walk-Thru Features.
NEW QUESTION # 31
Your product team has informed you that there is a UI element on the website that has no purpose, is causing user confusion, and they need it removed. They also mentioned that they don't have enough development resources to remove it for at least a few weeks.
What WalkMe solution can you build to help resolve this issue?
- A. Build a Launcher that will cover up the UI element and make it invisible.
- B. Build a Resource to a support article on the UI element.
- C. Build a mandatory field Launcher and place it on top of the UI element.
- D. Build a Mini Menu and place it next to the button.
Answer: A
NEW QUESTION # 32
Which steps would you take to publish items to Production that you add to the user-facing Menu in the Menu Organizer?
- A. Changing the name of an added item in the Menu Organizer publishes it to Production.
- B. Manually publishing the item to Production after adding it to the Menu Organizer and saving it.
- C. Adding an item to the user-facing Menu and clicking Save automatically publishes it to Production.
- D. Adding items to the user-facing Menu are automatically published to Production.
Answer: B
Explanation:
In WalkMe, adding items to the user-facing Menu via the Menu Organizer does not automatically publish them to Production. After adding and saving items in the Menu Organizer, Builders mustmanually publish the changes to the Production environment using the WalkMe Editor's publish feature. This ensures that only reviewed and tested content is deployed, maintaining control over what end users see.
The other options are incorrect:
* Option Ais wrong because adding items requires manual publishing.
* Option Bis incorrect, as renaming doesn't trigger publishing.
* Option Dis false, as saving in the Menu Organizer doesn't publish to Production.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.5: WalkMe Menu):
"After adding items to the Menu Organizer and saving changes, manually publish the updated Menu to Production using the Editor's publish feature to make it available to end users." The courseGetting Started with Building WalkMe Solutionsstates:
"To deploy Menu changes, add and save items in the Menu Organizer, then manually publish them to Production to ensure controlled deployment." Option C correctly describes the publishing process.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.5: WalkMe Menu.
WalkMe Editor User Guide, "Publishing Menu Changes" Section.
Course:Getting Started with Building WalkMe Solutions, Module 4: Managing the WalkMe Menu.
NEW QUESTION # 33
While doing Quality Assurance for a SmartTip, you notice that when you scroll up and down the page the SmartTip appears to scroll up and down as well before snapping back to its proper location next to your element. Which configuration should you adjust to fix this?
- A. Lock to Element
- B. Display Condition
- C. Z-Index
- D. Selected Element→ Appears and disappears as a result of end user action
Answer: A
NEW QUESTION # 34
What are the key capabilities of WalkMe's Analytics tools? Note: There are 3 correct answers to this question.
- A. Providing real-time insights into software usage and process efficiency
- B. Tracking user engagement with on-screen guidance
- C. Preventing users from accessing certain applications
- D. Identifying workflow friction points and adoption gaps
- E. Automatically deleting unused software from the tech stack
Answer: A,B,D
Explanation:
WalkMe's Analytics tools, primarily through Insights and Digital Experience Analytics (DXA),offer the following key capabilities:
* Tracking user engagement with on-screen guidance(A): Measures how users interact with WalkMe content like Smart Walk-Thrus and ShoutOuts.
* Identifying workflow friction points and adoption gaps(D): Pinpoints where users struggle or fail to adopt processes, enabling optimization.
* Providing real-time insights into software usage and process efficiency(E): Delivers actionable data on how software is used, highlighting inefficiencies.
The other options are incorrect:
* Automatically deleting unused software(B) is not a WalkMe capability; Discovery identifies, but doesn't delete.
* Preventing access to applications(C) is not an analytics function; it's related to policy enforcement.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 3.1: Analytics Overview):
"WalkMe Analytics tracks engagement with guidance, identifies friction points and adoption gaps, and provides real-time insights into software usage and efficiency." The courseWalkMe Fundamentalsstates:
"Key analytics capabilities include monitoring user engagement, detecting workflow issues, and offering real- time data to improve process efficiency." Options A, D, and E are the key capabilities.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.1: Analytics Overview.
WalkMe Insights User Guide, "Analytics Capabilities" Section.
Course:WalkMe Fundamentals, Module 3: Analytics and Insights.
NEW QUESTION # 35
Which of the following options would be appropriate to create a Segment in the Segmentation center? Note:
There are 3 correct answers to this question.
- A. Department
- B. User Role
- C. IP Address
- D. Autoplay on 1 page
- E. Geographic location
Answer: A,B,E
Explanation:
The WalkMe Segmentation Center allows Builders to create Segments to target content to specific user groups based on attributes. Appropriate options include:
* Department(C): Segments can target users based on their department (e.g., Sales, Finance).
* Geographic location(D): Segments can use location data to tailor content by region or country.
* User Role(E): Segments can target roles (e.g., Admin, User) for role-specific guidance.
The other options are incorrect:
* IP Address(A) is not a standard segmentation attribute in WalkMe.
* Autoplay on 1 page(B) is a content trigger, not a user segment.
Extract from Official WalkMe Documentation:
According to the WalkMe Admin Center User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.3: Segmentation):
"Segments in the Segmentation Center can be based on attributes like Department, Geographic Location, and User Role, enabling targeted content delivery." The courseGetting Started with Building WalkMe Solutionsstates:
"Create Segments using criteria like Department, Location, or Role to ensure content is relevant to specific user groups." Options C, D, and E are appropriate for Segments.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.3: Segmentation.
WalkMe Admin Center User Guide, "Creating Segments" Section.
Course:Getting Started with Building WalkMe Solutions, Module 13: Segmentation Basics.
NEW QUESTION # 36
You're having trouble with a Smart Walk-Thru. Many users are activating this Smart Walk-Thru from the Menu when they are halfway through the process, and the flow begins from the first step every time. What is this Smart Walk-Thru missing?
- A. Splits
- B. A Goal
- C. Start Points
- D. Wait For Conditions
Answer: C
Explanation:
The issue is that users starting the Smart Walk-Thru mid-process are forced to begin at the first step,indicating a lack ofStart Points. Start Points define multiple entry points for a Smart Walk-Thru, allowing it to begin at different steps based on the user's current page or context (e.g., a mid-process page). Adding Start Points for relevant pages or elements ensures the Smart Walk-Thru starts at the appropriate step, improving the user experience.
The other options are incorrect:
* Splits(A) handle alternate paths, not entry points.
* Wait For Conditions(B) pause steps, not control starting points.
* A Goal(D) tracks completion but doesn't affect where the flow starts.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2:
Smart Walk-Thrus):
"Start Points allow Smart Walk-Thrus to begin at different steps based on user context, such as their current page, preventing users from restarting at the first step." The courseGetting Started with Building WalkMe Solutionsadvises:
"If users starting a Smart Walk-Thru mid-process are sent to the first step, add Start Points to enable context- aware entry at relevant steps." Option C, Start Points, is the missing component.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Configuring Start Points" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Smart Walk-Thru Troubleshooting.
NEW QUESTION # 37
You have been given a project where end users are inputting incorrect information on a form, and the company wants to add some WalkMe content to help people complete the form correctly to improve data integrity.
Which of the following solutions would you suggest FIRST?
- A. Create a Smart Walk-Thru to guide users through the process
- B. Add a Resouce to the Menu that provides additional details
- C. Create Guidance or Validation SmartTips
- D. Onboarding Task to encourage users to complete the form
Answer: C
NEW QUESTION # 38
You want to create a page view Tracked Event in Insights to monitor traffic to a very specific site domain.
Which method will you use to record the event?
- A. Capture Method
- B. Custom Method
- C. Deploy Method
- D. Selection Method
Answer: B
Explanation:
WalkMe Insights allows Builders to create Tracked Events to monitor specific user interactions or page views. For a page view event tied to a specific site domain, theCustom Methodis used, as it enables the creation of a rule-based event that triggers when a defined condition, such as a URL matching a specific domain, is met. The Custom Method supports flexible rule configurations (e.g., "Current URL contains
[domain]") to precisely track page views on targeted domains.
The other options are incorrect:
* Deploy Method(A) is not a standard WalkMe term for Tracked Events; it may refer to deployment processes.
* Capture Method(B) typically involves recording user interactions with elements, not page views.
* Selection Method(C) is used for selecting elements on a page, not defining page view events.
Extract from Official WalkMe Documentation:
Per the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.4:
Tracked Events):
"To monitor page views for a specific domain, use the Custom Method to create a Tracked Event in Insights.
Define a rule, such as 'Current URL contains [domain],' to capture page view data accurately." The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:
"For tracking traffic to a specific site domain, configure a Tracked Event using the Custom Method. This allows you to set URL-based rules to monitor page views with precision." Option D, the Custom Method, is the correct choice for recording a page view event for a specific domain.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.4: Tracked Events.
WalkMe Insights User Guide, "Creating Tracked Events" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 14: Configuring Tracked Events.
NEW QUESTION # 39
In the Editor, a Shuttle has a full green circle next to it when looking at the Production environment.
How would you describe the status of this Shuttle?
- A. Draft mode in Test
- B. Archived in Production
- C. Published to Production
- D. Published to Production but has been modified
Answer: C
NEW QUESTION # 40
What information does the Flow Tracker provide when testing Smart Walk-Thrus?
- A. Real-time feedback on step triggers and goals
- B. A summary of all JavaScript errors on the page
- C. A detailed report of all CSS styles applied to the page
- D. A list of all HTML tags used in the webpage
Answer: A
NEW QUESTION # 41
When are SmartTip validation rules evaluated?
- A. When the user refreshes the page.
- B. When the user clicks into a field.
- C. When the user enters content into a field.
- D. When the user enters content into a field and then clicks or tabs outside of the field.
Answer: D
Explanation:
SmartTips in WalkMe are used to provide guidance or validation for form fields, ensuring users input correct data. Validation SmartTips are configured with rules that check the content of a field against specific criteria (e.g., format, length, or value). These validation rules are evaluated when the user enters content into a field and then moves focus away from it, either by clicking outside the field or tabbing to another element. This behavior ensures that the validation occurs after the user has completed their input, providing immediate feedback without interrupting their workflow.
The other options are incorrect:
* When the user refreshes the page(A) does not trigger validation, as SmartTips are tied to user interactions with specific fields.
* When the user enters content into a field(B) is too early, as validation requires the user to finish inputting and move focus.
* When the user clicks into a field(D) triggers the display of guidance SmartTips, not validation rules.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5:
SmartTips):
"Validation SmartTips evaluate their rules when the user enters content into a field and then removes focus from that field, either by clicking elsewhere or tabbing out. This ensures that validation feedback is provided after the user has completed their input." The courseAdvancing Your Skills in Building WalkMe Solutionsfurther explains:
"SmartTip validation rules are designed to check field input once the user has finished entering data and moves focus away (e.g., by clicking or tabbing out). This timing balances real-time feedback with non- disruptive user experience." Option C accurately describes when SmartTip validation rules are evaluated.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips.
WalkMe Editor User Guide, "SmartTip Validation" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 8: Configuring SmartTips for Form Validation.
NEW QUESTION # 42
Why is it recommended to disable the multi-language Manual Toggle when using the multi-language Auto- Toggle?
- A. Because the Manual Toggle and Auto-Toggle can cause the page to refresh unexpectedly
- B. To ensure that the Manual Toggle is only available for administrators
- C. Because Manual Toggle consumes more resources than Auto-Toggle
- D. To prevent conflicts where the user's Manual Toggle choice overrides the Auto-Toggle settings
Answer: D
NEW QUESTION # 43
Which components should we consider mandatory for all Smart Walk-Thrus? Note: There are 2 correct answers to this question.
- A. Automation
- B. Splits
- C. Goals
- D. Start Points
Answer: C,D
Explanation:
All Smart Walk-Thrus require two mandatory components to function effectively:
* Start Points(A): Define where and when a Smart Walk-Thru begins, ensuring it triggers appropriately (e.g., on a specific page or action).
* Goals(B): Measure the success of the Smart Walk-Thru by tracking whether users complete the intended process, providing critical analytics in Insights.
The other options are not mandatory:
* Splits(C) are optional for handling alternate paths, not required for all Smart Walk-Thrus.
* Automation(D) is an optional feature for automating user actions, not essential.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):
"Every Smart Walk-Thru must include Start Points to define initiation conditions and Goals to track process completion, ensuring functionality and measurable outcomes." The courseGetting Started with Building WalkMe Solutionsstates:
"Smart Walk-Thrus require Start Points to control when they begin and Goals to evaluate their effectiveness, forming the foundation of any guided process." Options A and B are the mandatory components.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Smart Walk-Thru Components" Section.
Course:Getting Started with Building WalkMe Solutions, Module 6: Building Smart Walk-Thrus.
NEW QUESTION # 44
What information does the Flow Tracker provide when testing Smart Walk-Thrus?
- A. Real-time feedback on step triggers and goals
- B. A summary of all JavaScript errors on the page
- C. A detailed report of all CSS styles applied to the page
- D. A list of all HTML tags used in the webpage
Answer: A
Explanation:
The Flow Tracker is a diagnostic tool in the WalkMe Editor used during the testing and debugging of Smart Walk-Thrus. It provides real-time feedback on how each step in a Smart Walk-Thru is performing, including whether step triggers (e.g., clicks, page loads, or conditions) are firing correctly and whether goals are being met. This allows Builders to identify and resolve issues, such as misconfigured triggers or unmet conditions, ensuring the Smart Walk-Thru functions as intended.
The other options are unrelated to the Flow Tracker's functionality:
* A list of all HTML tagsis not provided by Flow Tracker; this would require browser developer tools.
* A summary of JavaScript errorsis also outside the scope of Flow Tracker, which focuses on WalkMe- specific interactions.
* A detailed report of CSS stylesis irrelevant, as Flow Tracker does not analyze webpagestyling.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2:
Smart Walk-Thrus):
"The Flow Tracker provides real-time diagnostics for Smart Walk-Thrus, displaying information about step triggers, conditions, and goal achievement. It helps Builders troubleshoot issues by showing which steps are executing correctly and where failures occur." The courseAdvancing Your Skills in Building WalkMe Solutionselaborates:
"When testing Smart Walk-Thrus, use the Flow Tracker to monitor step-by-step execution. It provides immediate feedback on triggers and goals, allowing you to refine the flow for optimal performance." Option C accurately describes the Flow Tracker's role in providing real-time feedback on step triggers and goals.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Flow Tracker" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 6: Testing and Debugging Smart Walk- Thrus.
NEW QUESTION # 45
You're getting ready to plan your next build.
What data/section in Insights can you use to help you determine which content your end users may need you to build next?
- A. Total Menu Opens
- B. Activity Log
- C. What Users Are Searching For
- D. Text and Multilanguage
Answer: C
NEW QUESTION # 46
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