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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Public Interface Services
B) Communication Services
C) Application Services
D) Core Services

2. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Participants automatically placed in the video chat when clicking on the chat room.
B) All participants must click on the Join button in the video chat view.
C) All participants, except the initiator, must click on the Join button in the chat view.
D) Other participants must also click on the Open video call icon.

3. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) IOS
B) EOS
C) Android
D) Blackberry OS
E) Windows 10 mobile

4. To assign extensions to users, you must first

A) Assign the extension to the user's phone.
B) Add the extension to the dial plan.
C) Create a pool of extensions.
D) Buy the extension number from the carrier.

5. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Submit a ticket to Genesys Cloud support.
B) Add John to Genesys Cloud again so that a new invitation will be generated.
C) Tell John to be patient and wait for the email to arrive.
D) Resend the invite.
E) Reset John's password and let him know the password to log in with.

Solutions: