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What is the duration, language, and format of IBM Certified Associate Administrator - IBM QRadar

• No negative marking for wrong answers
• Type of Questions: Multiple choice (MCQs), multiple answers
• Duration of Exam: 90 minutes
• Number of Questions: 40
• Language of Exam: English, Japanese, Korean.
• Passing score: 200

IBM QRadar SIEM Fundamental Administration Exam Certification Details:

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Reference: https://www.ibm.com/training/certification/C0003602

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• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Have and maintain a system
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Having committed responses times
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• Providing regular status updates
• Include the Technical Support as specified in the applicable
• Implement solution, workaround or fix, as provided by IBM.
• Obtaining additional information for debugging
• confirming next steps in problem investigations
• As feasible providing solutions, workarounds or fixes for errors / problems
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
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• Assigning severity
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Tracking customer incidents / cases
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• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems

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