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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
B) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
C) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
D) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";

2. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
C) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
D) In the Platinum SLA modify the total incident count to 100 and save it.

3. In Knowledge Advanced, which section displays the lock status?

A) Overview
B) Properties
C) Reports
D) Analytics

4. Which action cannot be performed on a dashboard?

A) queue a dashboard manually
B) send queued dashboards to comma-separated values (CSV) file
C) add a web browser to a dashboard
D) open a report for editing from a dashboard

5. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
B) Edit the alias text file to include alias words - battery damage, battery issue, battery.
C) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
D) Include battery and damage as keywords under Answers Stop Words.

Solutions: