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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has asked you to enable their system and agents to capture an order number.
The order number field is a nine-digit alphanumeric field.
They would also like their end customers to enter their own order number when asking a question on the customer portal pages.
Identify three steps to establish the field.

A) Select the Interface Visibility Marketing & Feedback to web form check box.
B) Set the data type for a custom field to Text Field.
C) Set the data type for a custom field to Menu.
D) Create a custom field for Incident.
E) Select the Interface Visibility End User - Read/Write check box.
F) Create a custom field for Answer.

2. Select the six actions that initiate the business rules engine to run its configured logic.

A) An agent edits contacts, incidents, organizations, or tasks.
B) A customer asks a question on the end user portal.
C) An administrator compiles the rules engine.
D) The rules engine is updated.
E) A customer updates their contact details via the end-user pages.
F) An agent edits an opportunity.
G) A customer adds more information to their incident via the end-user pages
H) An agent creates or edits an answer.

3. During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?

A) Update the config verb CP_Login_URL
B) Update the config verb CP_HOME_URL.
C) Remove the "Home page" navigation option from the template file.
D) Delete the home.php file from the customer portal site.
E) Upgrade the site.css file to remove references to the Home page.

4. Identify the four guidelines that are relevant with regard to web accessibility.

A) Support increased text sizes.
B) Avoid background sound.
C) Ensure all alternate text is unused.
D) Ensure no underlined content exists.
E) Provide multiple methods for finding content.
F) Ensure color alone is not used to convey content.

5. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update profiles to include-Cloud Monitor permissions.
B) Add or update staff accounts to use profiles that include Cloud Monitor permissions.
C) Add or update profiles to include permission to add themes and Clustering.
D) Set up a Cloud Monitor search schedule.
E) Add or update navigation sets to include the Cloud Monitor navigation button and component
F) Add or update a list of favorites.

Solutions: