[Mar-2024] 820-605 Dumps With 100% Verified Q&As - Pass Guarantee or Full Refund
Pass Cisco 820-605 Exam With Practice Test Questions Dumps Bundle
To earn the Cisco 820-605 certification, candidates must pass a 90-minute exam that consists of 60-70 questions. 820-605 exam is designed to test candidates' knowledge of customer success management concepts and their ability to apply these concepts in real-world scenarios. 820-605 exam is open to anyone who has a basic understanding of customer success management and is interested in pursuing a career in this field. Upon passing the exam, candidates will receive the Cisco Customer Success Manager certification, which is recognized by organizations worldwide and can help individuals advance their career in customer success management.
NEW QUESTION # 32
Which two activities support Customer Success planning? (Choose two.)
- A. service delivery program management
- B. service ticket tracking
- C. KPI tracking
- D. quality control
- E. adoption barrier identification
Answer: A,E
NEW QUESTION # 33
Refer to the exhibit. What is the problem with this RACI example?
- A. No one has multiple roles.
- B. More stakeholders should be involved.
- C. Too many people are accountable for this task.
- D. Every task should have four people consulted.
Answer: C
NEW QUESTION # 34
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?
- A. Re-enforce the time to value of the solution
- B. Provide the customer with a chargeable deployment service
- C. Suggest that the customer replace their existing staff
- D. Give the customer a discount on a future purchase
Answer: A
NEW QUESTION # 35
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. Quarterly Success Review build and delivery
- B. additional features that will align with the business outcomes
- C. customer's stakeholders and their business outcomes
- D. service introduction to confirm that they know how to submit service issues at the go live
- E. initial user group identified and their use cases confirmed
Answer: A,C
NEW QUESTION # 36
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. business misalignment
- B. lack of common features
- C. limited telemetry
- D. purchase policy process
- E. lack of communication
Answer: A,E
NEW QUESTION # 37
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. No action is needed because the customer will probably renew and you can address the issue after the renewal
- B. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- C. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
- D. Contact the services team and request that they reach out to the customer to address the solution
Answer: C
NEW QUESTION # 38
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. review of product roadmap
- B. agreement of key stakeholders
- C. scheduling of Quarterly Success Review
- D. completion of customer training
- E. confirmation of customer business outcomes
Answer: C,E
NEW QUESTION # 39
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION # 40
What is Quarterly Success Review?
- A. technical analysis that outlines the implementation plan and adoption barriers.
- B. a conversation that outlines key initiatives that are agreed upon in the success plan.
- C. new success plan that focuses on the upcoming goals for the customer.
- D. gap analysis that focuses on the state of the customer's current architecture.
Answer: C
NEW QUESTION # 41
What is the purpose of targeted use cases?
- A. They function without the purchase of additional services.
- B. They define how a solution is applied to enable a desired outcome.
- C. They provide customers with ways to take advantage of additional features.
- D. They highlight the product differentiation from a competitor.
Answer: D
NEW QUESTION # 42
What are two barriers Of adoption in an organization? (Choose two )
- A. organizational announcements
- B. new product sales motion
- C. hiring practices
- D. implementation issues
- E. lack of knowledge on solution
Answer: B,D
NEW QUESTION # 43
Which activity should happen after successful customer value realization?
- A. Fully engage in a feature planning session for the future.
- B. Review usage, potential roadblocks, and bottlenecks to product engagement.
- C. Identify lessons learned and see how the engagement time can be shortened.
- D. Publish a case study that presents the customer success story.
Answer: C
NEW QUESTION # 44
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Answer:
Explanation:
NEW QUESTION # 45
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION # 46
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION # 47
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