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NEW QUESTION 201 
The test method above calls an @future method that increments the Number_of_Times_Viewed__c value. The assertion is failing because the Number_of_Times_Viewed__c equals 0.
What is the optimal way to fix this?
- A. Change the assertion to System.assertEquals(0, acctAfter.Number_Of_Times_Viewed__c).
- B. Add Test.startTest() before and Test.stopTest() after insert acct.
- C. Add Test.startTest() before and Test.stopTest() after AuditUtil.incrementViewed.
- D. Change the initialization to acct.Number_Of_Times_Viewed__c = 1.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 202
Which of the following statements is true when the Change Management - Risk Assessment plugin is enabled?
- A. Risk is automatically calculated on update of a Change
- B. A Risk Assessment is required for all Normal and Emergency Changes
- C. Risk Assessment replaces the Risk Calculator to determine Risk for a Change
- D. Both the Risk Calculator and Risk Assessment are used to determine Risk for a Change
Answer: D
Explanation:
Explanation
Change Management - Risk Assessment
The Change Management - Risk Assessment plugin adds an additional factor to be used when calculating risk.
Risk assessment surveys may be defined based on type of change or other condition. Then, users may click Fill Out Risk Assessment and complete the survey questions.
Responses are scored and t he overall score is matched against thresholds to calculate risk.
NEW QUESTION 203
What is the minimum role required to delete a CI?
- A. ecmdb_admin
- B. admin
- C. itil
- D. itil_admin
Answer: C
NEW QUESTION 204
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
- A. True
- B. False
Answer: A
NEW QUESTION 205
When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?
- A. Use the value of the choice option, such as 2 to refer to a State of In Progress
- B. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant
- C. Use the getDisplayValue() method to retrieve the Label associated with the State field value
Answer: B
Explanation:
NEW QUESTION 206
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)
- A. Delete the related record also.
- B. Do NOT allow deletion of a lookup record that is part of a lookup relationship.
- C. Prompt the user to enter another record to resolve the lookup relationship.
- D. Clear the value of the lookup field.
- E. Notify the record owner.
Answer: A,B,D
NEW QUESTION 207
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?
- A. Create a roll-up summary field that counts the number of contacts and displays the count on the account.
- B. Create a custom formula field on the account using the count() function to count the number of related contacts.
- C. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.
- D. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.
Answer: D
NEW QUESTION 208
In Change Management, what is the purpose of the Risk Assessment Survey?
- A. Determine the Risk of the Change based on Risk Conditions
- B. Automatically survey the environment to analyze the continuity of services to assess Risk
- C. Survey CAB members to collectively assess Risk of each Change reviewed
- D. Determine the Risk of the Change based on user responses to a Risk Assessment
Answer: D
Explanation:
Explanation
Risk Assessments leverage Survey functionality to allow users to answer questions regarding a Change to better assess risk. Conditions are set for each Assessment master to determine which survey should be used. Questions are defined and associated response choices are given scores. The sum of all response scores is matched against Risk Assessment Thresholds to determine risk.
NEW QUESTION 209
Which table is used to store emergency change requests?
- A. Emergency Change Request [emergency_change_request]
- B. Emergency CR [emergency_cr]
- C. Change [change]
- D. Change Request [change_request]
Answer: D
Explanation:
Explanation
All types of change requests are stored in the same table: Change Request [change_request].
NEW QUESTION 210
Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?
- A. Resolve Time [calendar_stc]
- B. Business Duration [business_duration]
- C. Business Resolve Time [business_stc]
- D. Duration [calendar_duration]
Answer: D
Explanation:
NEW QUESTION 211
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.
- A. True
- B. False
Answer: A
NEW QUESTION 212
When does the Actual End Date get auto-populated in the change request form?
- A. When state changes to Implement.
- B. Actual End Date is never auto-populated. It should be set manually.
- C. When state changes to Review.
- D. When state changes to Closed.
Answer: C
NEW QUESTION 213
Which of the following roles can delete a change?
- A. itil_admin
- B. change_manager
- C. None of the listed answers
- D. itil
Answer: A
NEW QUESTION 214
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)
- A. Location
- B. Cost center
- C. Group
- D. Country
- E. Department
Answer: A,C,E
Explanation:
Explanation/Reference:
NEW QUESTION 215
One of the following is NOT a valid option in the "Content type" field in the Content item form.
- A. External Content
- B. Catalog Content
- C. KB Article
- D. Internal Content
Answer: D
NEW QUESTION 216
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?
- A. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
- B. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
- C. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.
- D. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
Answer: B
NEW QUESTION 217
Which three types of prices can the system administrator set for an organization's products? (Choose three.)
- A. Standard prices
- B. Sales prices
- C. Discount prices
- D. List prices
- E. Product prices
Answer: A,C,D
NEW QUESTION 218
A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?
- A. A Process Builder is running that sends mass emails.
- B. The SOQL governor limits are being hit.
- C. A trigger is recursively invoked more than 16 times.
- D. There are numerous DML operations in the trigger logic.
Answer: C
NEW QUESTION 219
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?
- A. Report based on a reporting snapshot that runs daily at 5:00 p.m.
- B. Standard case lifecycle report where unit equals business hours
- C. Custom summary report where unit equals business hours
- D. Report based on custom report type using cases and business hours
Answer: A
NEW QUESTION 220
How many classes extend the Base Configuration Item [item]?
- A. 0
- B. None of the listed answers
- C. 1
- D. 2
Answer: B
Explanation:
Explanation
There are more than 500 classes that extend the Base Configuration Item [item].
NEW QUESTION 221
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