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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Enter the language in the Language field that displays for each object.
C) Enable Support Local Language in the System Parameters.
D) Select the language in the ACCCM userInterface Language Meld for each location.

2. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) CRN_CS
B) ws_er
C) witness
D) ws_portal

3. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) Login to CM.
B) SSH connection
C) XML request is sent from the web to ACCCM Provisioning
D) Add profile in CM.

4. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Import Server
B) Application Server
C) Database Server
D) ACCCM Web Portal
E) Synchronization Server

5. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Disable the ACCCM Range Management feature in the Dialing Plan tab.
B) Check the 'Do Not Sync' box in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.

Solutions: