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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Implement the router condition logic within decomposition layer with more conditions.
B) Use action type from fulfillment request lines in the callout condition task
C) Use the Action type from Order items to the Decomposition Relationship Conditions.
D) Implement the router condition logic in the integration layer as callout task
E) Map all relevant information to the Customer Facing Service (CFS)

2. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Digital commerce
B) Enterprise Sales Management
C) Mobile subscription Management
D) Assets based ordering

3. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Account
B) Subscription
C) Contract Line Item
D) Service Entitlement

4. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
B) Use the CPQ multisite feature and group the service locations and create orders for each group
C) Split the order into multiple order and group order items based on the service location
D) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

5. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create price list per region and use context Rules to determine the correct Price List
B) Create an attribute on business internet offers and use attribute based pricing
C) Create base price list and multiple child price list per region
D) Create price list and price list entries associated with context Rules per region

Solutions: