CompTIA A+ Certification Exam: Core 2 : 220-1202

Exam Code: 220-1202
Exam Name: CompTIA A+ Certification Exam: Core 2
Updated: Sep 09, 2026
Q & A: 483 Questions and Answers

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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Procedures	21%	- IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Communication and professionalism 1. SLA management 2. Customer service techniques 3. Incident reporting - Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance
Software Troubleshooting	23%	- Mobile device troubleshooting 1. App and OS update failures 2. Connectivity and synchronization issues 3. Performance and battery problems - Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors - Operating system issues 1. Boot errors and startup problems 2. Update and driver failures 3. System crashes and performance issues
Security	28%	- Network and application security 1. Firewalls and security appliances 2. Encryption technologies 3. Wireless security protocols - Threats and mitigation 1. Malware types and removal 2. Data protection and disposal 3. Social engineering prevention - Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization
Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. Command-line operations 2. System configuration and maintenance 3. Installation and navigation - Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Command-line tools and scripting 3. Device drivers and system updates 4. Windows 10/11 features and settings - Mobile operating systems 1. App installation and security settings 2. Mobile device management 3. Android and iOS configuration

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

A. Send documentation about how to fix the issue in case it reoccurs.
B. Connect remotely to the user's computer to see whether the network drive is still connected.
C. Escalate the ticket to the next level.
D. Keep the ticket open until next day, then close the ticket.

Answer: C