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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) the README file contained in the patch/fix download
B) the product set information database
C) PATCH file within the patch or fix download
D) contact the engineer who created the patch

2. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Helping to design a customer solution.
B) Manage customer when he is complaining.
C) Performs product installation at the customers' site.
D) Provides on-site knowledge transfer and hands on training.

3. Which actions can customers perform using the Electronic Service Request tool?

A) open and escalate their PMRs
B) open and close their PMRs
C) open, update or search for their PMRs
D) open, requeue and close their PMRs

4. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) guidelines on Product Support page
B) OneTeam guidelines
C) guidelines onw3.ibm.com/oneteam
D) FastPath guidelines

Solutions: