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Peoplecert ITIL 4 Specialist: Create, Deliver and Support : ITIL-4-CDS
- Exam Code: ITIL-4-CDS
- Exam Name: ITIL 4 Specialist: Create, Deliver and Support
- Updated: Oct 06, 2026
- Q & A: 89 Questions and Answers
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Organizational Structure and Teams | - Team culture and collaboration
|
| Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Information and Technology | - Supporting technologies
|
| Value Stream Design and Development | - Designing service value streams
|
| Create, Deliver and Support Practices | - Supporting management practices
|
| Prioritization and Work Management | - Work planning and prioritization
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Question #1
A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?
- A. Software Development and Management practice
- B. Service Validation and Testing practice
- C. Release Management practiceright
- D. Change Enablement practice
Correct Answer: C 🗳️
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Question #2
In a mature ITIL 4 practice environment, incidents are automatically generated from monitoring events, enriched with CI data from the CMDB, and routed through automated priority matrices.
Major-incident teams must be alerted based on dynamic impact thresholds, and linked knowledge articles should surface during ticket resolution. Which ONE practice is accountable for defining and governing this entire ticket lifecycle from auto-creation and CI integration to automated escalations, major-incident protocols, and closure criteria?
- A. Service Request Management practice
- B. Event Management practice
- C. Incident Management practiceright
- D. Problem Management practice
Correct Answer: C 🗳️
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Question #3
How should roles and competencies be managed to adapt to rapid technological changes and market demands?
- A. By focusing on increasing employees' technical experience
- B. By creating career paths dedicated to single technologies
- C. By making it easier for employees to focus on one role
- D. By continually adapting roles to evolving organizational requirements
Correct Answer: D 🗳️
Question #4
An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?
- A. Include user experience and perception in the scope of testing and involve multiple teams
- B. Delegate to the vendor testing of the terminals and the card payment system
- C. Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
- D. Focus testing solely on user experience and delegate it to operational teams
Correct Answer: A 🗳️
Question #5
An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?
- A. Organizational structure
- B. The value of positive communications
- C. Shift-left
- D. Customer orientation
Correct Answer: D 🗳️
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