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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which event type normally requires no immediate action?

A) Major incident
B) Informational event
C) Exception event
D) Critical event

2. How can partners and suppliers support the monitoring and event management practice?

A) By providing clear documentation about the meaning of events generated by their products
B) By defining which exception events do not require action
C) By initiating major event reviews after high-priority incidents
D) By providing consultancy on how to customize the IT services

3. A service provider is implementing a new service configuration management system. How will problem management benefit from it?

A) The system will support management of the problem and known error records
B) The system will help to measure the practice performance
C) The system will support collaboration between problem management teams
D) The system will help to categorize and investigate problems

4. A service provider wants to automatically create records and tasks if certain events happen.
These can be incident records, maintenance tasks, change records, and others. Which automation system should the service provider use for this?

A) Monitoring system built into the monitored component
B) Workflow management system
C) Service configuration management system
D) Knowledge management system

5. An organization is designing a value stream for communicating planned outages to users. Al which step in value stream mapping will the user's expeditions regarding communicating planned communicating planned outages be identified?

A) Do the service value stream walk
B) Using the 'to be' value stream map to plan improvements
C) Create a 'to be value stream map
D) Define the purpose of the value stream

Solutions: