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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

A) A case must be assigned a subject.
B) Custom activity types can be converted into cases.
C) A case cannot be resolved until all activities associated to the case are completed.
D) Cases can be assigned to teams.

2. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a user
B) a team
C) a business unit
D) yourself
E) a resource group

3. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a user
B) a team
C) a business unit
D) yourself
E) a resource group

4. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) The Pipeline Phase field is mandatory.
B) All quotes related to an opportunity must be in the same currency.
C) A Price List is required to add products to an opportunity.
D) Opportunities can be created for leads.

5. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Marketing list members can be added after the list is activated.
C) Marketing list members cannot be qualified until the list is activated and unlocked.
D) Deleted leads remain in the marketing list.

Solutions: