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| Section | Weight | Objectives |
|---|---|---|
| Data Models and Management | 25% | - Plan data integration, synchronization, and governance - Define data models and relationships across systems - Manage data quality, migration, and lifecycle |
| Discovery and Customer Success | 27% | - Validate architecture, systems of record, and risks - Define success criteria and implementation roadmap - Facilitate customer engagement and requirements gathering |
| Architecture Design | 18% | - Address security, compliance, and data residency requirements - Design multi-cloud solution architecture - Illustrate interactions between Salesforce clouds and third-party systems |
| Integration Strategy | 23% | - Select integration patterns and APIs - Design secure, scalable, and high-performance integrations - Evaluate tools, middleware, and custom development needs |
| Functional Capabilities and Business Value | 7% | - Evaluate product features and business outcomes - Map customer journeys to B2C solutions - Recommend suitable Salesforce products for business processes |
1. A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers
A) The ShippingMethods data extension is missing the label and description field for the corresponding locale.
B) The subscriber in Marketing Cloud does not have a preferred locale set.
C) The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
D) The locale is not set correctly in the body of the email template.
2. A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers
A) Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.
B) Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.
C) Use Service Cloud to text all registered customers when any product comes back in stock.
D) Call real-time inventory services on product and cart pages to confirm that inventory has not changed.
E) Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.
3. Northern Trail Outfitters (NTO) is implementing B2C Commerce and Service Cloud as part of an IT transformation project focused on improving the customer experience across all channels. As part of the Service Cloud implementation, there will also be a service portal implemented using Experience Cloud so that customers can better self-serve for the most common use cases. NTO customers are also heavily engaged on social services, so anything that can help them use their existing social accounts to log in will be essential to a great customer experience.
Which two things should a Solution Architect recommend to cover NTOs identity needs?
Choose 2 answers
A) Leverage B2C Commerce as the identity provider for both Storefront and the Service Portal.
B) Define a user registration handler to support user provisioning and authentication via social services like Google and Facebook.
C) Use Salesforce CDP, which automatically syncs profiles and authentication information across systems.
D) Leverage Salesforce Identity as the identity provider to centralize authentication for both Experience Cloud and B2C Commerce in one place.
4. Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers
A) Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
B) Developers will still be required to use the Commerce SDK for security purposes
C) Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
D) Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
E) Additional infrastructure (for example Heroku servers) may be required to host the application
5. A large cosmetics company is planning a customer marketing campaign this summer that allows early access to new product launches in exchange for consent to contact participants through text or email. Future communications to those who 'opt-in' includes information on future product launches, store events, and holiday promotions.
The company plans to offer a 'preference center' within the commerce experience, where authenticated users can opt-in or opt-out of various methods of direct communication.
In which two ways should a Solution Architect define the appropriate systems and methods for user registration and communication preferences, and recommend where native platform functionality within each platform may need to be extended?
Choose 2 answers
A) Use native B2C Commerce registration options during the browse and checkout experience, and extend these features to provide an opt-in or opt-out communication preference center on a secure page within the same storefront UI.
B) Implicitly enroll all customers in direct mobile communications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.
C) Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specific communication methods through a hosted preference center.
D) Allow cookie consent to auto-enable email and/or mobile communications directly to the customer.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A,B,D | Question # 3 Answer: B,D | Question # 4 Answer: C,D,E | Question # 5 Answer: A,C |
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