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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

A) They enable better usability in digital interactions.
B) They future-proof your front-end design.
C) They can retrieve Salesforce data from multiple objects faster.
D) They combine multiple actions into a single server call.

2. How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

A) Use a DataRaptor Post Action
B) Configure a ResumeStep
C) Use an Integration Procedure
D) Configure the Save property

3. A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

A) Based on dynamic inputs from Omniscript fields
B) Using a simple search ..
C) Using a complex search algorithm
D) Based on static values set up during configuration

4. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with single Child and multiple Card States
B) Parent FlexCard with multiple Child and different Card States
C) Parent FlexCard with single Child and Card Actions
D) Parent FlexCard with multiple Child and Card Actions

5. A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

A) The state closest to the top of the canvas
B) The state with a true condition that has the highest priority
C) The first state with the highest priority closest to the top of the canvas
D) The first state with a true condition closest to the top of the canvas

Solutions: