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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You have decided to forward a message to the next support level. What should you include in the message? (Choose two)

A) Username and password in your internal message notice.
B) Only your known SAP notes.
C) All information you have - except User and Password.
D) The steps which you performed to reproduce the issue.

2. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)

A) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
B) In the function key settings of the Menu Painter
C) In the element list of the Screen Painter
D) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT

3. What are the main steps when you accept a priority 1 message? (Choose two)

A) Clarify the issue by phone to avoid additional effort in processing the message.
B) Call the customer within the Initial Reaction Time (IRT).
C) Document every activity in the message.
D) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.

4. Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)

A) SM66 (Systemwide Workprocess overview)
B) SM50 (Workprocess overview)
C) ST03 (Workload analysis)
D) ST03N (Workload analysis)

5. Which of the following tools provides you with a central point of access to Customizing?

A) Object Navigator (SE80)
B) Customizing - Edit Project (SPRO)
C) Business Object Browser (SWO2)
D) Repository Information System (SE84)

Solutions: