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SAP C-C4C30-1711 Exam Syllabus Topics:

SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question.

A) They can view Knowledge base group updates in the Feed pane
B) They can create a ticket directly from SAP Jam
C) They can edit Knowledge base articles in the agent workspace
D) They can attach Knowledge base articles to tickets

2. Which of the following actions are supported by the e-mail communication channel? There are 2 correct answers to this question.

A) Create activities from inbound e-mails
B) Route unknown sender e-mails to a common inbox
C) Broadcast e-mails to a group of individuals
D) Create service tickets from inbound e-mails

3. Which dropdown lists in the Product facet can you use to add products to a sales order? There are 3 correct answers to this question.

A) Product list
B) Quotes
C) Opportunities
D) Promotions
E) Past order

4. Your customer wants their managers to track sales performance. How do you perform the sales target planning? There are 2 correct answers to this question.

A) Maintain multiple active versions of the sales target plan at the same time.
B) Maintain multiple currencies in the sales target plan.
C) Select the planning dimensions and master data.
D) Create a sales target plan with unique key combination of sales unit and horizon.

5. For which of the following reasons would you create a business role? There are 3 correct answers to this question.

A) You want to perform fine-tuning activities.
B) You want to make custom reports available on the home page.
C) You want to set up a service agent for an administrator.
D) You want to restrict drop-down list values for a specific group of users.
E) You want to standardize system access.

Solutions: