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Nokia SDM Certification - CARE Sample Questions:

1. What needs to be done if a 3rd Party Service Contract is due to expire?

A) Care Program Manger should inform Product Line.
B) Care Program Manager should inform the Customer to renew the contract directly with the supplier.
C) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
D) The Care Program Manager should inform the Service Engagement Manager.

2. Continually measuring and monitoring the actual cost versus the budget is done to:

A) regularize the variances.
B) generate reports.
C) analyze the reasons for variances.
D) approve the variances.

3. Who needs to agree on the Care Plan?

A) Care Program Manager and Customer.
B) Head of Care in region and Care Program Manager.
C) Care Program Manager and CT Head.
D) Customer and CT Head.

4. Care Plan can be used as:

A) Service Manual, helping to induct new Care Team members.
B) Basic reference in contractual disputes with customer.
C) Financial Planning support tool in CT.
D) The source of resource forecast data.

5. The Care Plan should be updated:

A) After each change to Care setup described.
B) Only after each contract change.
C) At least once per year.
D) On customer request only.

Solutions: