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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can scale up to 5.000 supervisors
B) They supported by Avaya IP Office Support Services (IPOSS)
C) They can scale up to 10,000 simultaneous configured agents
D) They feature industry-leading agent and supervisor desktops, call recording, and reporting
E) They support blended multichannel inbound and outbound contacts

2. If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

3. Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A) The business considers the Contact Center important
B) The business values simplicity
C) IT is the buyer or strong influencer
D) The business believes that contact center capabilities are essential
E) The CEO/Owner is most likely the buyer
F) The business lacks technical knowledge

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
B) Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
C) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
D) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.

5. If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

Solutions: