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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which Omniscript element enables users to choose from a dropdown list?

A) Calculation Action
B) Select
C) Data Mapper Extract Action
D) Lookup

2. In an Integration Procedure, what group element will control whether an individual action executes?

A) Conditional Block
B) Loop Block
C) Try-Catch Block
D) Cache Block

3. A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

A) Use a Datatable element
B) Use a Block Element with the Collapse property enabled
C) Use a Custom Style to adjust height and width
D) Use a Zone Template

4. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using a single FlexCard with multiple card filters
B) Using three FlexCards
C) Using a single FlexCard with three flyouts
D) Using a single FlexCard with three states

5. A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

A) Remove Step 1 and prefill the account information automatically.
B) Use Multi-select elements in Step 3 for the product list.
C) Use an Edit Block in Step 4 to enter payment information.
D) Divide Step 2 into two steps, so each task is distinct.

Solutions: