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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) since the dialer was installed
B) six months plus the current month
C) The current month
D) three months plus the current month

2. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Communication Control Toolkit (CCT)
C) Telephony Server Application Programming Interface (TSAPI)
D) Telephone Application Programming Interface (TAPI)

3. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 800
B) 400
C) 600
D) 200

4. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator is a configuration utility installed with the Health Manager application.
B) The Configurator needs to be started manually, the first time you run Health Manager.
C) You configure the Supervisor applications using the Configurator.
D) If the Configurator is not running, access and runitfrom the Role Editor.

5. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the LDAP service on the primary and secondary dialers.
B) Stop and start the LDAP service on the primary dialer only.
C) Stop and start the mid-tier processes on the primary dialer only.
D) Stop and start the dialer processes on the primary and secondary dialers.

Solutions: