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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about Oracle Service Cloud accelerators?

A) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) The source files for all listed accelerators are available for download.
D) Oracle provides support for all accelerators.
E) They
are available at http://www.oracle.com/technetwork.

2. Which is a sample object query?

A) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
C) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
D) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';

3. What must you set to enable the email channel?

A) EGW_ENABLED
B) EGW_SAVE_EMAIL_HEADERS
C) EGW_SECURE_UPDATE_ENABLED
D) EGW_AUTO_CONT_CREATE
E) EGW_UPDATE_BY_CREATE

4. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) You need to copy and paste the source code across the multiple interfaces.
C) You need to use the export and import option.
D) The change is reflected across all interfaces by default.

5. Which six actions initiate the business rules engine to run their configured logic?

A) An agent edits contacts, incidents, organizations, or tasks.
B) A customer updates contact details via the end-user pages.
C) An administrator compiles the rules engine.
D) The rules engine is updated.
E) A customer creates an incident in the end user portal.
F) An agent edits an opportunity.
G) A customer adds more information to their incident via the end-user pages.
H) An agent creates or edits an answer.
I) An agent runs an incident report.
J) An agent views the rule log.

Solutions: