A customer has requested an interview that will create an incident in Service Cloud along with a number of tasks (linked to the incident). From a data mapping perspective at the entity level, how can this be achieved with the minimum number of steps?

• A. Map the global entity to the Task object and create an entity for the Incident object. Map the child entity to the Incident object in Service Cloud.
• B. Create a relationship between Tasks and Incidents in Service Cloud, map the global entity to the Task object and create a child entity for the Incident.
• C. Map the global entity to the Incident object and create an entity for Task object. Map the child entity to the Task object in Service Cloud.
• D. Do not map the global entity. Create entities for both the task and incident objects and map these to the corresponding objects in Service Cloud.
• E. Map the global entity to both the Task and Incident objects, because primary objects can be mapped to directly.

You need to develop a rule that will determine the person's income in dollars. Your policy model does not have such an attribute yet.
How can you create this attribute?

• A. Select "define variable attribute" in the Policy Modeling Toolbar from your rule document.
• B. Develop the rule and save the rule document. The attribute will be automatically added to the data model.
• C. Go to the Data Tab in Policy Modeling, then select "define" and enter the details in the new attribute window.
• D. Go to the Project Tab in the Policy Modeling, then select "inclusions" and then select "new" and enter the details in the new attribute window.

Which two statements are true regarding the use of logical connectors in rules?

• A. If a Boolean conclusion uses three conditions joined by "and" connectors, the conclusion is true if at least one condition is satisfied.
• B. The "or" connector increases the number of conditions that must be met for a conclusion to be satisfied.
• C. The "and" connector may be used at multiple condition levels within the same rule.
• D. A rule may use both "and" and "or" connectors to link conditions for the same conclusion.

You are given the following source material.
"The store must comply with the working regulations which are as follows. Employees under the age of 16 on the date they joined the company must not work more than 20 hours in any week. All other employees must not work more than 48 hours in any given week, unless they have chosen to opt out of the Working Time Directive regulations. Note the option to opt out is not available to employees under the age of 21." You have created a policy model from the above source material, and have created and used all of the attributes below. Your rules include an entity of "the employee".
Which four are the minimal set of input attributes?

• A. the store complies with the working regulations
• B. the employee has worked more than 48 hours in the week
• C. the employee is eligible to opt out of the Working Time Directive regulations
• D. the employee has opted out of the Working Time Directive regulations
• E. the employee was aged under 16 on the date they joined the company
• F. the employee's date of birth
• G. the interview is complete
• H. the number of hours the employee has worked in the week
• I. the date the employee joined the company

Which two statements about connectors and grouping operators are correct?

• A. AND and OR connectors must always be on separate lines to the attributes they are connecting.
• B. A rule may contain AND and OR connectors.
• C. Grouping operators reduce ambiguity in rules.
• D. The grouping operator sits at the same level as the conditions it is grouping.
• E. The ALL grouping operator may only be used when grouping three or more conditions.